Company :
Schneider Electric
Website :www.schneider-electric.com
Job Role
:Technical Support Representative
Eligibility
:B.E/B.Tech
Experience
:Freshers
Job
Location :Bangalore
Company
Profile:
Schneider
Electric is a French electric engineering company, specialising in electrical
energy transmission, and automation. It is a Fortune Global 500 company.
Schneider
Electric has had its head office in the Trianon site in Rueil-Malmaison, France
since 2000.
Responsibilities:
The
Technical Support Engineer (TSE) will be responsible for ensuring a high level
of Customer Satisfaction. The role will provide customers with post-sales
technical support for APC’s core product line and advise potential and existing
customers on product selection. This will require an understanding of system
availability concepts and APC’s solutions for providing uptime. TSEs are required
to interpret policies and make business decisions under pressure, based on
customer and company needs to meet deadlines with minimal supervision.
Opportunity for growth and advancement that is limited only by drive, desire,
competitive spirit, and aptitude for learning.
- Provides advanced post-sales technical support via the email & chat for Smart-UPs products and accessories.
- Assists in technical escalations from CSRs and TSRs.
- Works as a Subject Matter Expert supporting less experienced team members.
- Ensures every interaction creates the optimal customer experience.
- Assists potential customer with product selection and configuration.
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