Job Position Details
Company Name: FICO.
Job Role: Product Support - Engineer.
Qualification: B.E,B.Tech,Others.
Experience: Freshers.
Job Location: Bangalore.
Job Descriptions:
FICO Hiring For Freshers As Product Support - Engineer (Apply Online)
- Assume production-down 24 x 7 on-call duties in a managed rotation.
- Perform packaging and fulfillment and activities for established and new product solutions including FTS setup for deliveries, making deliveries and escrow deposits.
- Respond to, track and update incoming customer fulfillment requests.
- Maintain customer tracking database.
- Maintain version, release and customer information in the System.
- Work with Product Support Teams, Finance and other FICO teams to ensure the data in Oracle is complete and correct.
- Exercise judgment within defined practices and procedures, provides status on progress and makes recommendations on process improvements
- Periodically accommodate requests to work outside standard India Business hours due to quarter end activities.
Qualification:
- Ability to work with Windows , Unix and SQL Database
- Good SQL query writing skills - scripting/programming experience in SQL Query language or UNIX Shell
- A basic understanding of XML file formats
- Exceptional organizational and communication skills across both technical and non-technical audiences, both written and verbally.
- Work well independently or with little supervision; confident in ability to work with variety of personality types and styles at all levels.
- Excellent customer service skills.
- Able to multi-tasking and possess excellent organization skills, and follow-through.
- Ability to work well under pressure and meet deadlines.
- Experience working with the latest versions of Windows operating systems.
- Excellent MS Office skills (Word, Excel, Access, email.)
- Previous experience implementing FICO products.
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