Amazon.com Recruiting Freshers

About us: At Amazon, we have re-invented the online shopping experience, cloud computing, publishing and even the book. But thats not all. While most people have heard of Amazon.com, Amazon web services and Kindle products, not many know that we also develop video games, engineer music and video streaming technology, shoot high fashion photography and help other businesses sell and distribute their products. We want you to help share and shape our mission to be Earths most customer centric company. Amazons evolution from website to e-commerce to development platform is driven by the spirit of invention that is part of Amazons DNA. Its what we do every day - and the good news is that we have only just begun. Building on the companys mission of being the Earths Most Customer-Centric company Hyderabad Customer Service started operations in 2005 and has grown steadily in size and scope ever since. We provide 24/7 world class customer service support to North America and UK customers.

Job Location :  Hyderabad / Secunderabad

Experience: 0-4 Yrs

Job description:
The Customer Service Applications and Process Support Team (CAPS) is looking for a Support Engineer who will act as a first level support for all incoming production software application issues dealing with various CS software services along with other operational issues and activities related to CS support processes and optimization.

Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.

Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, performing software maintenance and identifying fixes for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve customer experience, and get the right things done.

Basic Qualifications
B.Tech in Computer Science or a related field.

- Object oriented development experience in C++ and/or Java.
- Knowledge of the UNIX / Linux operating system
- Knowledge of Perl / Ruby and Oracle SQL.
- Ability to troubleshoot and identify root causes of issues.
- Demonstrate skill and passion for operational excellence.
- Excellent documentation and communication skills
- Ability to retain composure under stressful conditions, communicate effectively with a wide array of individuals at Amazon, and get the right things done.

Preferred Qualifications
B.Tech in Computer Science or a related field.

- Object oriented development experience in C++ and/or Java.
- Knowledge of the UNIX / Linux operating system
- Knowledge of Perl / Ruby and Oracle SQL.
- Ability to troubleshoot and identify root causes of issues.
- Demonstrate skill and passion for operational excellence.
- Excellent documentation and communication skills.
- Ability to retain composure under stressful conditions, communicate effectively with a wide array of individuals at Amazon, and get the right things done.

How to Apply - Apply Here